Do I need to make a reservation?
Yes, booking is necessary. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.
How can I book a tour?
It’s easy. It takes no longer than 5 minutes. Do it here.
How much does it cost to do a private tour?
You will receive a confirmation e-mail right after your booking request.
How far in advance should I book?
The early you book the better. There are days fully booked months in advance.
What languages are available for the excursions?
Our tours and services are available in English language.
But let us know if you want it in another language. Additional charges may apply.
Can I book a private group tour?
But let us know if you want it in another language. Additional charges may apply.
Of course, you can. Private tours are available on request. There are several available options to customize the tour length, start times, distance, locations. Do not hesitate to contact us through our e-mail or call us.
Will there be other guests on the private tour?
All tours are privately booked per group, so you can enjoy your experience on your own, with your families or friends.
Do you stop for any breaks?
Yes,there is a possibility for smoking and photo stops during the tours.
Are tours suitable for people with disabilities and difficulties?
Unfortunately currently our tours are not available for people with disabilities and difficulties.
Are the tours suitable for children?
As long as they can keep up with the group, they are more than welcome.
In which currency is the payment made?
Payment will be made in Euros.
Can I request a customized tour, not listed on your website?
Yes, we offer the best getaway deals in Crete: you are welcome to request a preferred tour and our travel agent will advise on it by providing you with the best solution.
Does the price of a service include all taxes? Do you provide an all-inclusive price?
Yes, all the services provided on our official website or quoted by a travel agent include taxes.
Can I cancel the booking free of charge?
Yes, anytime you can cancel the booking.
What should we bring?
Your camera, good mood and your appetite. We take care of the rest!
Is there access to the toilets during the tour?
Yes, you have access to the toilets of partner establishments throughout the visit.
I don’t find the tour I want, what can I do?
If you cannot find the tour you want, no worries. Just tell us what you are looking for and we will be happy to make a customized solution based on your needs.
Where we will eat?
After many years of experience,we’ve choose the best taverna with local food.
Are you a licensed agency?
Tours in Heraklion is licensed by the GreekTourism Authority to operate incoming travel services. Our operators license number is ΜΗΤΕ 1039E70000320400 and this is clearly displayed on the website.
We are not sure which tour to book, can you help us decide?
Absolutely, no problem at all! You can contact us via Contact Us (top right of this website). Specify what is of interest to you, your dates of travel and number of passengers (including children under 12yrs).
Where can I leave comment on the tour?
We are greatly appreciative of feedback and comments may be left on our page, Tripadvisor and Google page.
What if we lose an item during our trip?
We are not responsible for your items,but if you forget something in the van,we try to ensure you’ll receive your lost item in time before your departure from Crete,or we will send it back to your country address.
Will our guides be with us the entire time?
Yes, we stay due the tour along with our group,except in the archaeological sites and museums.
Can I share photos of my tour?
We would love to see what you’ve been up to on our tours!So,you can share your photos on our website, Facebook, Instagam,Google or on Tripadvisor.
What happens after I have made an online booking?
We will review your request and send you an email confirming the booking.
Do I have to tip the guide?
Tips are optionally not mandatory
